Legal notice

Seller Last Guitar Inc.
Secondhand Dealer License Tokyo Metropolitan Public Safety Commission License No. 304411306905
Address Enomoto Building 201, 4-34-15 Narita-higashi, Suginami-ku, Tokyo 166-0015, Japan
Contact TEL: +81-3-5913-8302
Website https://ukulelebird.com
Email ukulelebird@lastguitar.com
Person Responsible for Operations Akihiro Koyama, Representative Director
Product Prices All prices include Japanese consumption tax.
Shipping Fees See below.

Shipping Fees

Free shipping within Japan for orders of ¥50,000 or more.

Shipping within Japan (excluding Okinawa and remote islands)

  • Smart Letter: ¥210 for items up to 1 cm thick

  • Letter Pack Light: ¥430 for items up to 4 cm thick

  • Small items larger than the above: ¥800

  • Musical instruments: ¥1,500
    (Free shipping for orders of ¥50,000 or more)

Shipping to Okinawa and remote islands

  • Smart Letter: ¥210 for items up to 1 cm thick

  • Letter Pack Light: ¥430 for items up to 4 cm thick

  • Small items larger than the above: ¥1,700

  • Musical instruments: ¥3,500
    (Free shipping for orders of ¥50,000 or more)

International Shipping

International orders are shipped via EMS. Shipping charges are calculated based on the applicable EMS rate.

Payment Methods

Bank Transfer

Please transfer the payment to one of the following accounts:

Mitsubishi UFJ Bank, Asagaya Branch
Ordinary Account: 0163829
Account Name: カ）ラストギター

Rakuten Bank, Daiichi Eigyo Branch (251)
Ordinary Account: 7725903
Account Name: カ）ラストギター

Cash on Delivery

Orders will be shipped via Yamato Transport on the same day or the following business day. Upon delivery, please pay the product price, shipping fee, and cash-on-delivery handling fee.

Online Payment

We accept the following online payment methods:

  • Credit cards

  • Apple Pay

  • Google Pay

  • Shop Pay

  • PayPal

Credit cards accepted: VISA, Mastercard, and American Express.
Only one-time payments are accepted.

PayPal allows you to make easy and secure payments using either a credit card or a bank account.

Delivery

Orders will be shipped via Yamato Transport on the same day or within three business days after payment has been confirmed.

If delivery is expected to take more than one week, we will contact you separately.

Returns and Exchanges

We take every precaution to ensure the quality of our products. However, if a product arrives damaged or soiled, or if you receive an item different from the one you ordered, please contact us within three days of delivery.

In such cases, we will cover the shipping costs and exchange the item. If the same item is no longer available, we will provide repair service free of charge.

Custom-made products and items specially ordered at the customer's request cannot be returned.

Under no circumstances do we accept returns or exchanges of new musical instruments. However, we may offer an exchange if the instrument has a manufacturing defect or other defect.

Products marked "OUTLET" cannot be returned or exchanged under any circumstances. Please consider your purchase carefully before placing an order.

For USED / VINTAGE products, there may be scratches or other signs of wear that are not clearly visible in photographs on our website. Please contact us by telephone in advance if you have any concerns about the condition of a particular item.

We do not accept returns based on subjective factors such as sound, tone, or tonal characteristics.

We cannot accept returns or exchanges for products that have been used or have been damaged or soiled due to the customer's actions.

If you wish to return an item after it has been shipped, please receive the item first and then contact us.

Warranty

We take every precaution to ensure the quality of our products. However, if a product arrives damaged or soiled, or if you receive an item different from the one you ordered, please contact us within three days of delivery.

In such cases, we will cover the shipping costs and exchange the item. If the same item is no longer available, we will provide repair service free of charge.

Used musical instruments are covered by a six-month warranty, except for certain items.

New musical instruments are covered in accordance with the warranty standards of the manufacturer, including the importer or original manufacturer, as applicable.

Shipping Costs for Warranty Repairs

For initial defects reported approximately within seven days of delivery, we will cover all shipping costs associated with the return and repair of the product, excluding insurance fees.

For warranty repairs requested after the initial-defect period has expired, we will cover the cost of shipping the repaired item back to the customer.

Any other costs incurred in connection with the repair are not covered under the warranty.