Description based on the Specified Commercial Transactions Act

Distributor Last Guitar Co., Ltd.
curio dealer Tokyo Metropolitan Public Safety Commission No. 304411306905
location 〒166-0015 Tokyo Suginami-ku Narita Higashi 4-34-15 Enomoto Building 201
contact address TEL: 03-5913-8302
WEB page https://ukulelebird.com
Email​ ukulelebird@lastguitar.com
Operations Manager Representative Director Akihiro Koyama
Product sales price Tax included
postage
Free shipping for purchases of 50,000 yen or more throughout Japan
  • Shipping fee within Japan (excluding Okinawa and islands)
    • Up to 1cm thick Smart Letter 210 yen
    • Up to 4cm thick: Letter Pack Light 430 yen
    • Small items larger than the above: 800 yen
    • Instrument itself: 1,500 yen (free shipping for purchases of 50,000 yen or more)
  • Okinawa, Islands Shipping Fee
    • Up to 1cm thick Smart Letter 210 yen
    • Up to 4cm thick: Letter Pack Light 430 yen
    • Small items larger than the above: 1,700 yen
    • Instrument itself: 3,500 yen ( Free shipping for purchases of 50,000 yen or more)
Overseas shipping: EMS fees will be charged
Payment

[Bank transfer]


Please transfer to our designated account below.

Beneficiary Bank：MUFG BANK,LTD.

SWIFT code /BIC code：BOTKJPJT 

Beneficiary Account Number：346-0163829

Beneficiary Name: LAST GUITAR.INC

[Online payment]

Payment can be made by credit card, Apple Pay, Google Pay, Shop Pay, or PayPal.

*Credit cards accepted are VISA, MasterCard and American Express. (Only lump-sum payments are accepted.)


※PayPal
With PayPal you can make payments easily and securely from your card or bank account.
Regarding product delivery time After confirming the payment, we will ship the item by courier service on the same day or within 3 business days. If the delivery time is more than one week, we will contact you.
Returns Policy We take every precaution regarding the quality of our products, but if the product is damaged or soiled, or if you receive a product that is different from the product you ordered, please contact us within 3 days after receiving the product. We will replace the product at our expense. However, if we do not have the same product, it will be repaired free of charge. Special orders and products ordered by customers cannot be returned. We do not accept returns or exchanges of "new instruments" under any circumstances. (We may only exchange the instrument if there is a defect in the instrument.) We do not accept returns or exchanges of products marked "OUTLET", so please consider carefully before ordering. "USED / VINTAGE" products may have scratches that are not visible in the photos on the web, so please check by phone in advance. We do not accept returns due to "sound" or "tone", which are largely subjective. We cannot accept returns or exchanges of products that have been used once or products that have been soiled due to customer's responsibility. Please be sure to receive the product once before contacting us to return the product after it has been shipped.
Warranty Information We take every precaution regarding the quality of our products, but if the product is damaged or soiled, or if you receive a product that is different from the one you ordered, please contact us within 3 days of receiving the product. We will replace the product at our expense. However, if we do not have the same product, we will repair it free of charge. Second-hand instruments have a warranty period of 6 months (with some exceptions), and new instruments follow the manufacturer's (importer and manufacturer) standards.
Shipping costs for product repairs during the warranty period For initial defects (within approximately 7 days of arrival), we will cover all shipping costs (excluding insurance). For warranty repairs after the initial defect response period, we will cover the cost of returning the product to you. Any other costs are not covered by the warranty.